SMS CONSENT AND PRIVACY POLICY
Effective Date: November 4, 2026
Purpose of SMS Communications
Clarest Health, LLC and its affiliated companies (collectively, “Clarest” or the “Company”) may use SMS text messaging to communicate with authorized patients, residents, caregivers, healthcare professionals, and facility personnel, current employees, individuals who have applied for employment opportunities or expressed interest in employment with our Company.
Communications with authorized patients, residents, caregivers, healthcare
professionals, and facility personnel
By voluntarily providing your mobile telephone number and opting in to receive pharmacy related text messages, you authorize Clarest to send SMS messages regarding such things as:
– Prescription refill notifications.
– Medication delivery and shipment updates.
– Prescription status notifications.
– Medication clarification requests.
– Order confirmations.
– Facility communication and coordination.
– Billing and account notifications.
– Customer service communications.
– Account/Access Security Related Messages.
Current Employees and Internal Communications
Clarest may use SMS text messaging to communicate with current employees regarding employment-related matters, workplace operations, and business activities.
By voluntarily providing your mobile telephone number and opting in to receive employee related SMS messages, you authorize Clarest to send text messages concerning such things as:
– Work schedules and schedule changes.
– Shift reminders and staffing updates.
– Company announcements and operational notices.
– Human Resources communications.
– Payroll and benefits notifications.
– Training, continuing education, and compliance reminders.
– Employee meetings and company events.
– Policy updates and workplace announcements.
– Emergency workplace notifications and facility closures.
– Requests for employee acknowledgments or responses.
– Other employment-related communications.
– Account/Access Security Related Messages.
Employment Candidates and Recruitment Communications
Clarest may use SMS text messaging to communicate with individuals who have applied for employment opportunities or expressed interest in employment with our Company.
By voluntarily providing your mobile telephone number and opting in to receive application related text messages, you authorize Clarest to send SMS messages regarding such things as:
– Employment application confirmations.
– Application status updates.
– Interview scheduling and reminders.
– Requests for additional employment information.
– Background screening and onboarding notifications.
– Hiring decisions and employment offers.
– Orientation, training, and first-day instructions.
– Other communications related to the recruitment and hiring process.
– Account/Access Security Related Messages.
What We Collect and Use
When you opt-in to receive SMS messages from Clarest, we may collect the following personal information:
- Your mobile phone number
- Your name – if provided
- Any information you provide in your message responses
- Message delivery and interaction data – timestamps, status, etc.
We use your SMS data to:
- Send a PIN for user verification
- Respond to your inquiries or support requests
- Analyze message delivery and engagement to improve our services
Consent and Opt-Out
Consent to receive text messages is voluntary and is not a condition of receiving pharmacy services, continued employment, applying for or obtaining employment.
Message frequency varies depending on such things as prescription activity, medication orders, delivery schedules, the recruitment and hiring process, business, communication, and other needs. Message and data rates may apply.
You may withdraw your consent at any time by replying STOP. For assistance, reply HELP or contact Clarest at (888) 741-0378 or info@clarest.com.
You will receive confirmation of your opt-out. After opting out, you will no longer receive SMS communications unless you provide consent again.
Data Handling and Security
We implement reasonable technical and organizational measures to protect your personal data.
SMS data is retained only as long as necessary to fulfill the purposes outlined above or to comply with legal requirements.
Privacy and Confidentiality
Information provided via text messages and SMS consent records will be handled in accordance with applicable privacy laws and policies. Contact information and mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Originator opt-in data and consent will not be shared with any third parties.
Employees should not transmit confidential company information, patient information, protected health information (PHI), or other sensitive information through standard SMS text messaging.
Changes to This Policy
Clarest reserves the right to update this SMS Consent Policy as needed. Updated policies will be made available through our website or other appropriate communication channels.
Help and Support
For assistance with our SMS service:
Reply with “HELP” to any SMS message
(888) 741-0378 info@clarest.com
1 Olympic Place, Suite 600 Towson, MD 21204
For more details, please review our full Privacy Policy at https://clarest.com/privacy-policy/